A growing number of major companies are following the lead of Amazon, Microsoft, and Google to set aggressive targets for achieving net zero carbon emissions in their businesses. To hit those commitments, companies need to make important decisions about where…

When my partner and I were driving through the Luxembourg countryside, we enjoyed the beautiful sights: scenic mountains with hilltop castles and lush forests. As night began to fall, the fog descended. At first, it was beautiful. Then visibility became…

In 2018, a paying passenger was dragged off of a United flight by law enforcement officers because United needed the seat to reposition crew members so that they’d be in place to start the next day. The passenger was injured…

When we’re in the midst of development, especially if we are hot on the trail of a new idea, we can easily lose sight of the rhythm of the entire program in the search for solutions to individual development challenges.…

When it comes to organizing things, my partner Gene is a “lumper” and I am a “splitter.” You can tell by the organization of our computer files. I have organized my files into nested folders so that I can find…

The COVID-19 pandemic has disrupted every team that I work with, in some way. My own staff left the office one Friday afternoon with laptops in mid-March, and I haven’t seen them in person since that day. The temptation in…