In 2018, a paying passenger was dragged off of a United flight by law enforcement officers because United needed the seat to reposition crew members so that they’d be in place to start the next day. The passenger was injured in the incident, which was captured and shared on social media, creating a public relations […]
This past month, I was observing a Kickoff Event for a group that struggled mightily with the Core Hypothesis. They had challenges figuring out who their target customer was, which also led to challenges in defining the technology and business value.
It’s possible to define a Core Hypothesis without certainty in those areas — in fact, it helps the team to clarify where provisional decisions have more uncertainty. But there is a limit to how much uncertainty a Core Hypothesis can sustain.
When we’re in the midst of development, especially if we are hot on the trail of a new idea, we can easily lose sight of the rhythm of the entire program in the search for solutions to individual development challenges. Even if the team is using Agile program management methods for frequent check-ins, they can still lose sight of the big picture if they are focused on their activities instead of focusing on what they need to learn. This is why we emphasize the need to close Knowledge Gaps systematically and permanently
When it comes to organizing things, my partner Gene is a “lumper” and I am a “splitter.” You can tell by the organization of our computer files. I have organized my files into nested folders so that I can find what I need by navigating down a tree. Gene puts everything into just a few […]
When I first started my consulting firm, I received mentoring from Alan Weiss, who began his career as a trainer for Kepner-Tragoe. He taught KT’s analysis methods for problem solving and decision making, then built a consulting practice to help executives make better strategic decisions. He often says something that I’ll never forget: “Logic makes […]